[YBS]

I received a big cell phone bill this month for using extra 160+ minutes. This has not happened to me as far as I can remember. Maybe it happened onceot twice through the years, but was only a few dollars extra. This time it's about $75 extra, and I don't want to pay it, especially that I hate Cingular.

What do I tell the rep in order to convince them to take the extra charges off? I don't like doing this, but I don't want to pay it either.

I'm not bound by a contract for a couple of years now, but I have an old TDMA plan for $40/1000 min.

[Shaina]

I tried, it didn't work, and I ended up paying the $150 to terminate my contract.

Good luck!

[YBS]

Shaina, on Feb 11 2007, 03:27 PM, said:

I tried, it didn't work, and I ended up paying the $150 to terminate my contract.

Good luck!

I don't have a contract. I just want to continue my month-to-month, but without paying for the extra minutes this time.

[Psychodad]

YBS, on Feb 11 2007, 03:46 PM, said:

I don't have a contract. I just want to continue my month-to-month, but without paying for the extra minutes this time.

Tell them your parents will kill you or worse stop paying for your cell phone bill if they found out you went over by so much. Seriously that last one should do the trick. (if not you probably will have to pay it)

[politico]

YBS, on Feb 11 2007, 03:25 PM, said:

I received a big cell phone bill this month for using extra 160+ minutes. This has not happened to me as far as I can remember. Maybe it happened onceot twice through the years, but was only a few dollars extra. This time it's about $75 extra, and I don't want to pay it, especially that I hate Cingular.

What do I tell the rep in order to convince them to take the extra charges off? I don't like doing this, but I don't want to pay it either.

you actually went 160 minutes over your plan? if so, what's your objection to paying for it?

[Locala]

They will not waive the charges because they are legit. Thats one of the ways they make their money.

[Pure Myrrh]

YBS, on Feb 11 2007, 03:25 PM, said:

I received a big cell phone bill this month for using extra 160+ minutes. This has not happened to me as far as I can remember. Maybe it happened onceot twice through the years, but was only a few dollars extra. This time it's about $75 extra, and I don't want to pay it, especially that I hate Cingular.

What do I tell the rep in order to convince them to take the extra charges off? I don't like doing this, but I don't want to pay it either.

I'm not bound by a contract for a couple of years now, but I have an old TDMA plan for $40/1000 min.

You should be ashamed to post such words on a Jewish forum. I suggest you read the Ha'amek Davar's introduction to Sefer Bereishis.

[TipuseiHarim]

YBS, on Feb 11 2007, 03:25 PM, said:

I received a big cell phone bill this month for using extra 160+ minutes. This has not happened to me as far as I can remember. Maybe it happened onceot twice through the years, but was only a few dollars extra. This time it's about $75 extra, and I don't want to pay it, especially that I hate Cingular.

What do I tell the rep in order to convince them to take the extra charges off? I don't like doing this, but I don't want to pay it either.

I'm not bound by a contract for a couple of years now, but I have an old TDMA plan for $40/1000 min.

If you have been a customer in good standing, and you accidentally go over your minutes Cingular will offer you a one-time goodwill credit of 50% of the overage.

For those of you yelling ethics, let's just remember that we're not exactly dealing with a company that operates in an ethical manner, so I wouldn't rush to judge.

[Pure Myrrh]

TipuseiHarim, on Feb 11 2007, 07:22 PM, said:

If you have been a customer in good standing, and you accidentally go over your minutes Cingular will offer you a one-time goodwill credit of 50% of the overage.

For those of you yelling ethics, let's just remember that we're not exactly dealing with a company that operates in an ethical manner, so I wouldn't rush to judge.

And to you I say, read the Ha'amek Davar's introduction to Sefer Bereishis, because he deals with your point directly.

[YBS]

Psychodad, on Feb 11 2007, 03:59 PM, said:

Tell them your parents will kill you or worse stop paying for your cell phone bill if they found out you went over by so much. Seriously that last one should do the trick. (if not you probably will have to pay it)

:D

politico, on Feb 11 2007, 05:55 PM, said:

you actually went 160 minutes over your plan? if so, what's your objection to paying for it?

Not sure myself. But looking for ideas...

Mordechai, on Feb 11 2007, 06:54 PM, said:

You should be ashamed to post such words on a Jewish forum. I suggest you read the Ha'amek Davar's introduction to Sefer Bereishis.

What should I be ashamed of? I'm not looking to unlawfully obtain others' property or something. I know that the agents are authorized to reduce the bill. I've heard that they've done this before for people, as a good will gesture for long-time customers in good standing.

[Kalashnikover_Rebbe]

Just play the anti-semitic card and mention that your cousin is a prestigious lawyer and he will sue them for discrimination, and the company will look for a scapegoat etc.....

It is SURE to work but the Chillul Hashem might not be worth 75 bucks.......

[Shemmy]

YBS: You effed up, so man up.

[Nechama]

You do have those "rollover" minutes I always hear about in their ads?

[YBS]

Kalashnikover_Rebbe, on Feb 11 2007, 07:55 PM, said:

Just play the anti-semitic card and mention that your cousin is a prestigious lawyer and he will sue them for discrimination, and the company will look for a scapegoat etc.....

It is SURE to work but the Chillul Hashem might not be worth 75 bucks.......

I'm not the type to plead with someone. I was hoping for an easy way out. For example, if they have a rule to forgive it the 1st time, then I'd tell them that I didn't realize I had used up the minutes, and maybe they can take it off.. or something like that...

Shemmy, on Feb 11 2007, 08:30 PM, said:

YBS: You effed up, so man up.

Huh?

Nechama, on Feb 11 2007, 08:33 PM, said:

You do have those "rollover" minutes I always hear about in their ads?

No, I have an old ATT plan with no rollover minutes. But I pay $40 for 1000 min, and have better reception than the new GSM service.

[Pure Myrrh]

YBS, on Feb 11 2007, 07:51 PM, said:

:D
Not sure myself. But looking for ideas...
What should I be ashamed of? I'm not looking to unlawfully obtain others' property or something. I know that the agents are authorized to reduce the bill. I've heard that they've done this before for people, as a good will gesture for long-time customers in good standing.

Okay well it depends how you go about it. If you are honest and up-front with them and just want to try to get a break, fine. But if you mislead them or make up claims to get out of it, that's crossing a clear ethical line. Your selection of the word "manipulate" implied the former.

If it makes you feel any better, I went about 100 minutes over my quota this last billing cycle with my Verizon plan. Going to cost me a good $45 or so.

[TipuseiHarim]

Mordechai, on Feb 11 2007, 07:35 PM, said:

And to you I say, read the Ha'amek Davar's introduction to Sefer Bereishis, because he deals with your point directly.

Oh really? He deals with the point of being judgmental of other people who come to ask for advice?

[Shemmy]

YBS, on Feb 11 2007, 08:53 PM, said:

Huh?

You erred and went over your minutes, thus you should simply pay the chaarges which you incurred, instead of attempting to weasel out of them.

[Pure Myrrh]

TipuseiHarim, on Feb 11 2007, 09:08 PM, said:

Oh really? He deals with the point of being judgmental of other people who come to ask for advice?

No, he deals with the point of dealing unethically with those who have already shown themselves to do the same.

[YBS]

Mordechai, on Feb 11 2007, 09:05 PM, said:

Okay well it depends how you go about it. If you are honest and up-front with them and just want to try to get a break, fine. But if you mislead them or make up claims to get out of it, that's crossing a clear ethical line. Your selection of the word "manipulate" implied the former.

I was implying something like this.

Quote

If it makes you feel any better, I went about 100 minutes over my quota this last billing cycle with my Verizon plan. Going to cost me a good $45 or so.

Why do you think it would make anyone feel better?

Shemmy, on Feb 11 2007, 09:10 PM, said:

You erred and went over your minutes, thus you should simply pay the chaarges which you incurred, instead of attempting to weasel out of them.

Why?

[Pure Myrrh]

YBS, on Feb 11 2007, 09:32 PM, said:

Why do you think it would make anyone feel better?

As the common saying goes, "Misery loves company."