I decided I'd put together a little guide for anyone that may need it. It will be split into two sections, the first on removing a current issue, the second on staying clean. Good Luck!
Last Updated: March 28th, 2011
Section 1 - Removal
Follow the following steps, and post back with the MalwareBytes and HijackThis log (a privacy notice - the logs may show the Windows Username of user)
- Clean up all the junk, therefore saving time on the scans.
- Download and Install CCleaner - Link 1 || Link 2 (for installation instructions, see end of post)
- Run the program. It will start with the "Cleaner" (on the left), under the Windows Tab (see attached pic). Check what you'd like to be cleaned (for my recommendation - see attached pic).
- Before hitting "Run Cleaner", go to the "Applications" tab (on top, next to "Windows" tab) and make sure its not removing anything you want to keep (the programs on that list aren't being removed, rather the temp files *of* those programs). If you aren't sure about the Applications tab, you can just un-check everything.
- Hit "Run Cleaner" (bottom right).
- Malwarebytes AntiMalware
The process of cleaning your computer may require you to temporarily disable some security programs. If you are using SpyBot Search and Destroy, please refer to Note 2 at the bottom of this page.
Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
- Make sure you are connected to the Internet.
- Double-click on mbam-setup.exe to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- When installation has finished, make sure you leave both of these checked:
- Update Malwarebytes' Anti-Malware
- Launch Malwarebytes' Anti-Malware
- Then click Finish.
- If an update is found, the program will automatically update itself.
- Press the OK button to close that box and continue.
- If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
- Make sure the "Perform Quick Scan" option is selected.
- Then click on the Scan button.
- If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
- The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
- When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box and continue with the removal process.
- Click on the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked, and click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
- Copy and paste the contents of that report in your next reply (or PM it to me, as it may show some private information) and exit MBAM.
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.
-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes. To disable these programs, please view this topic: How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
When finished, be sure to re-enable your AV and malware scan tools if they were disabled
- This is usually unnecessary, but just in case: Spybot Search & Destroy - see this.
That's it for the removal! I hope your computer is back to normal (or better then that)! Just to make sure all's clean, do this last step:
Section 2 - Staying Clean
I'm going to list two AVs here, though there are plenty of others. For those who are somewhat knowledgable in regards to keeping safe, and have a low-risk of getting a virus, go for the Microsoft one; otherwise go for Avast.
A browser is the program that is used to view web pages. Try staying away from Internet Explorer, it is targeted the most. The two I'd recommend are Mozilla Firefox and Google Chrome. I personally use Firefox as I've had problems with the way Chrome renders pages.
- Mozilla Firefox with Adblock Plus (click on this link while running Firefox). When you restart Firefox after installing adblock, choose the "Fanboys List" or the "Easylist".
- Google Chrome with Adblock Plus (click on this link while running Chrome. If link is bad just go here, and it's usually on top). Choose the "Fanboys List" or the "Easylist".
Feel free to post with any questions or comments!